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JAPEC Support

Click to learn more about our individual services and options. Note that our Turnkey E-Store service ALWAYS includes total E-Business support. We are not just a supplier, we're your partner in success. You profit, THEN we profit.
Support is easy to come by at JAPEC. If you need some assistance you can call us anytime at 1-727-266-5050, or email your Client Concierge directly. If you don't know who you need help from, then send email to and we will look after you. No fancy forms to fill out or hoops to jump through. Support is supposed to be that easy.

If your issue is an emergency requiring IMMEDIATE attention, see below.
If your issue is an emergency requiring immediate attention, we can be contacted anytime using the email below. HOWEVER, please be sure to check our system status first before emailing in case we are already dealing with an issue. If your JAPEC Engine is on YOUR server and is not reachable, please contact your hosting provider first as we cannot assist with third party network issues.
  • JAPEC Engine (Hosted): Online, No Issues Reported
  • JAPEC Dashboard (Hosted): Online, No Issues Reported
  • JAPEC PPS System: Online, No Issues Reported
  • JAPEC Local Networks: Up, No Issues Reported (53 milisecond test reponse)
If this really is an emergency, then click the mail link below to send email to That email is immediately placed into our support queue and ALL JAPEC technical staff will receive immediate electronic notice. You will be responded to very quickly as we attend to whatever issue is identified. Please provide whatever details you can to make diagnosis of the problem. You MUST include a valid phone number with your email so that we can contact you quickly should our staff have more questions.

We're Right Here
REAL Businesses don't hide themselves behind the veil of the Internet. We are a real 'bricks and mortar' business just like you.
Head Office:
    11960 Race Track Road,
    Tampa FL 33626
Phone: 1-727-266-5050
Fax: 1-888-299-6599
PPS Warehouse: Clearwater FL
Fine Print
© 2019 JAPEC, Inc. All Rights Reserved
JAPEC Engine ™, JAPEC PPS ™, JAPEC Dashboard™ are all trademarks of JAPEC, Inc.

Samples provided in this site are either fictional whereby any resemblance to existing trademarks is coincidental and is not intended to infringe on the property of others, OR, are e-stores operated by other businesses who are not connected to JAPEC, Inc. and are independently responsible for any trademarks presented here.

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